Effective Date: April 3, 2025
Welcome to Velanah.com (“Velanah,” “we,” “our,” or “us”). We care about your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://www.velanah.com (the “Site”).
By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information:
a. Personal Information You Provide
- Google Login Information: When you sign in using Google, we receive your name, email address, and profile picture (if available).
- Order Information: When you make a purchase, we collect your name, email, shipping address, and payment information.
- Course Participation: We collect data on your progress and completion status for any course linked to your purchase.
b. Automatically Collected Information
- Usage Data: We collect information about your interaction with our Site, such as your IP address, browser type, pages visited, and access times.
- Cookies and Similar Technologies: We use cookies to enhance your experience, remember preferences, and analyze website performance.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To provide access to courses and generate certificates upon completion.
- To communicate with you, including updates and support.
- To personalize your experience on our Site.
- To analyze website usage and improve our products and services.
- To comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell your personal information. We only share your information with:
- Service Providers: Trusted third parties who help us operate our website, process payments (e.g., Stripe), and deliver products.
- Course Platforms: Systems we use to host and track course progress and certification.
- Legal Authorities: When required by law or to protect our legal rights.
4. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving promotional emails (you can unsubscribe at any time).
- Disable cookies through your browser settings (note: some features may not work properly).
To make a request, please contact us at support@velanah.com.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes have been made constitutes acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@velanah.com
Website: https://www.velanah.com